We Want You to Ask Questions

We are glad to hear you have a question for us. This section contains questions frequently asked by our customers. This list will grow as you ask more questions.

The Basics

Iconthin is founded by PhDs from the University of Toronto that is dedicated to producing high-quality algae products with the goal of enhancing human health through innovative research and technology development. Unlike terrestrial plants, substance from algae requires special knowledge and processing technology to release their power. Click here to know more about us.

Astaxanthin is one of the most powerful lipophilic antioxidants yet discovered. Due to its strong anti-oxidant effects and the unique molecular structure, there are hundreds of studies have been conducted on the effectiveness and health benefits of astaxanthin. You think you know astaxanthin? or you might already taken astaxanthin? Check it here.

To the best of our knowledge, from the clinical trials using double-blind randomized controlled method, no side effects were reported at our recommended dosage (two AstaDaily per day).

Besides the health benefits, we receive and record customers reporting "side-effects" from time to time, but none of them are statistically significant and no placebo or control method were used. These side-effects are list below with estimated percentage of customers: increased bowl movement (~4%); red stool (~1%);  Irregular menstruation cycle (~0.1%); gain in weight (~0.05%).

Easy-peasy! Use the code you received by putting it into the discount code box at checkout, and the total should update automatically. 

You can login here to find your order history using your account email.


Everything about shipping is here. If you can't find an answer, contact us now.

The normal processing time for an order is 1-3 days. The shipping time depends on regions and shipping methods. Contact us through Live Chat for details.

The default method used by Iconthin is Expedited Parcel service by Canada Post. Whether you choose Economy Shipping or Express Shipping, your order will be subject to the processing time of 1-3 business days in our warehouse before shipping, unless otherwise noted on the product page.

We'll send you an email once you have placed your order. You will receive another follow up email with your tracking link once the order leaves our fulfillment center.

If, for any reason, that email goes missing you can always find your tracking link and delivery info on your account page. And our team is on standby should the order take a detour in transit.

We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure you subscribe to the mailing list to be notified when we start shipping to your corner of the world.

Every time you place an order, you can use a new shipping address or previous addresses stored in your account. You can always update your billing information at check out.

Just shoot us an email at customercare@iconthin.com. We’ve got you covered.

Returns and exchanges

If for any reason you are unsatisfied with your order, we offer a 60 day unconditional 100% money back guarantee.  In order to receive a full and prompt refund please contact us within 60 days of purchase by email at customercare@iconthin.com with your order number, and the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps.

Just shoot us an email at customercare@iconthin.com with your order number and we will walk you through the steps for shipping back.