We Want You to Ask Questions
We are glad to hear you have a question for us. This section contains questions frequently asked by our customers. This list will grow as you ask more questions.
The Basics
Iconthin is founded by PhDs from the University of Toronto that is dedicated to producing high-quality algae products with the goal of enhancing human health through innovative research and technology development. Unlike terrestrial plants, substance from algae requires special knowledge and processing technology to release their power. Click here to know more about us.
Astaxanthin is one of the most powerful lipophilic antioxidants yet discovered. Due to its strong anti-oxidant effects and the unique molecular structure, there are hundreds of studies have been conducted on the effectiveness and health benefits of astaxanthin. You think you know astaxanthin? or you might already taken astaxanthin? Check it here.
Taking astaxanthin daily helps protect cells from oxidative stress and supports eye, skin, heart, and overall health. With consistent use, benefits may build gradually over a few weeks. It is generally safe for daily use at recommended doses.
People who are pregnant or breastfeeding, have hormone-related conditions, low blood pressure, or are taking blood-thinning or immune-suppressing medications should avoid astaxanthin unless advised by a healthcare professional.
Astaxanthin should not be mixed with blood-thinning medications, blood-pressure-lowering drugs, or immune-suppressing medications unless approved by a healthcare professional.
To the best of our knowledge, from the clinical trials using double-blind randomized controlled method, no side effects were reported at our recommended dosage (two Astadaily per day).
Besides the health benefits, we receive and record customers reporting "side-effects" from time to time, but none of them are statistically significant and no placebo or control method were used. These side-effects are list below with estimated percentage of customers: increased bowl movement (~4%); red stool (~1%); Irregular menstruation cycle (~0.1%); gain in weight (~0.05%).
Yes. Research shows astaxanthin works as a powerful antioxidant that helps reduce oxidative stress and supports eye, skin, and heart health, with benefits improving through consistent use.
No. Astaxanthin is not known to be hard on the liver when taken at recommended doses and is generally considered safe for healthy adults.
It’s best to take astaxanthin with a meal containing healthy fats, either in the morning or evening. Timing is flexible, but taking it with food improves absorption since it is fat‑soluble.
Astaxanthin helps protect skin cells from oxidative stress, reducing signs of aging like fine lines and dryness. With consistent use, it may improve skin hydration, elasticity, and overall radiance.
CoQ10 mainly supports cellular energy and heart health. Astaxanthin is a stronger antioxidant that helps protect the skin, eyes, and overall health. The best choice depends on your personal health goals.
With consistent daily use, astaxanthin may start showing benefits in 2 to 4 weeks, with improvements in eye comfort, skin, and overall antioxidant support becoming more noticeable over time.
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Shipping
Everything about shipping is here. If you can't find an answer, contact us now.
The normal processing time for an order is 1-3 days. The shipping time depends on regions and shipping methods. Contact us through Live Chat for details.
The default method used by Iconthin is Expedited Parcel service by Canada Post. Whether you choose Economy Shipping or Express Shipping, your order will be subject to the processing time of 1-3 business days in our warehouse before shipping, unless otherwise noted on the product page.
We'll send you an email once you have placed your order. You will receive another follow up email with your tracking link once the order leaves our fulfillment center.
If, for any reason, that email goes missing you can always find your tracking link and delivery info on your account page. And our team is on standby should the order take a detour in transit.
We currently only ship to the United States and Canada, but we hope to open up deliveries to more international locations in the future. Make sure you subscribe to the mailing list to be notified when we start shipping to your corner of the world.
Every time you place an order, you can use a new shipping address or previous addresses stored in your account. You can always update your billing information at check out.
Just shoot us an email at customercare@iconthin.com. We’ve got you covered.
Returns and exchanges
If for any reason you are unsatisfied with your order, we offer a 60 day unconditional 100% money back guarantee. In order to receive a full and prompt refund please contact us within 60 days of purchase by email at customercare@iconthin.com with your order number, and the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps.
Just shoot us an email at customercare@iconthin.com with your order number and we will walk you through the steps for shipping back.